Month: February 2017

  • Just Say ‘I’m Sorry’

    Just Say ‘I’m Sorry’

    Aaccording to the psychologist and author Harriet Lerner, the wording of my apology was just what the “doctor” would have ordered. In the very first chapter of her new book, “Why Won’t You Apologize?,” Dr. Lerner points out that apologies followed by rationalizations are “never satisfying” and can even be harmful. “When ‘but’ is tagged…